Quality politics

At BOTECH Fraud Prevention & Intelligence (from now on BOTECH) we work according to Quality standards, which allow us to offer our clients an integral, personalized service with a high degree of professionalism focused on the “DESIGN AND DEVELOPMENT OF FRAUD PREVENTION AND INTELLIGENCE PRODUCTS AND SERVICES. FRAUD PREVENTION AND INTELLIGENCE CONSULTANCY SERVICES”, maintaining the maxim of establishing relationships based on trust and the continuous creation of value among employees, customers, suppliers and other stakeholders in the Company.

Our purpose is to guarantee an adequate service to the customer’s needs, anticipating the evolution of the global market and defining competitive prices with the best quality of product and service.

Due to our activity, in BOTECH we know that information is an asset with a high value for our organization and requires, therefore, an adequate protection and management in order to give continuity to our business line and minimize the possible damages caused by failures in the Information Security (IS).

Derived from the above, from BOTECH we acquire the following commitments:

The maintenance of the necessary communication channels with customers and other interested parties to detect their current and future needs, in order to ensure their satisfaction with respect to the fulfillment of their requirements and expectations.
Training and awareness of all the people involved in the development of our processes, in order to improve them and promote the participative management of Quality and IS.
Retention of talent and acquisition of expert profiles that contribute to strengthen the objective of continuously improving our most important asset: our team.
Compliance with legislation in the development of our activities, as well as other requirements subscribed with our clients and interested parties.
The continuous improvement of the effectiveness of the Quality Management System and IS, through the implementation of measurement and monitoring systems of the services provided to our customers, as well as the Quality and IS objectives.
The continuous search for the full satisfaction of our customers.
To ensure business continuity by developing continuity plans in accordance with recognized methodologies.
Perform and periodically review a risk analysis based on recognized methods that allow us to establish the level of information security and minimize risks through the development of specific policies, technical solutions and contractual agreements with specialized organizations.
Commitment of information to interested parties.
Selection of suppliers and subcontractors based on quality and IS criteria.

The design, implementation and maintenance of the SG will be based on the results of a continuous process of risk analysis and management from which the actions to be developed in terms of quality and safety within the scope of its system are derived.

In order to achieve the stated objectives, the team that makes up BOTECH is committed to develop its work at all times in accordance with customer requirements and based on the guidelines stated in this Policy.

Effective 26/03/2020