Definition and scoop of application

BOTECH defines its Corporate Social Responsibility as a voluntary and strategic commitment due to the impact of its activity on society. It implies the achievement of its business objectives.

BOTECH’s Corporate Social Responsibility policy is based on the monitoring and implementation of a series of principles that allow the organization to continue growing within a framework of respect and care with the stakeholders around us: customers, employees, suppliers and society.

2. POLICY OBJECTIVES

Through its policy, BOTECH must contribute to the following objectives:
 Developing its activity in an ethical, responsible and excellent way by placing people at the centre of its purpose.
 Promoting sustainable development, generating trust from our stakeholders.
 Fostering a culture of responsible management with compliance with current legislation and with the control and management of risks arising from the business.
 Preventing and mitigating the negative impacts derived from its activity.
 Improving reputation.

3. ACTION PRINCIPLES

This Corporate Social Responsibility policy establishes the basic principles to achieve BOTECH’s sustainable development, understanding this as a balanced growth in the economic, social and environmental dimensions, thus contributing to the increase of well-being and the authentic progress of the present and future generations.

In this line, BOTECH’s Action Principles for the achievement of our objectives are:
 Ethically managing our daily activity based on corporate values, the code of conduct and the compliance system.
 Identifying and managing in advance the possible impacts resulting from our activity, whether economic, working, ethical, environmental or social, to achieve sustainable performance and long-term vision.

 Developing a management model based on the continuous improvement and excellence of all our processes and activities.
 Promoting the implementation of the best Corporate Governance practices, giving priority to transparency, risk management and BOTECH’s ethics.

4. RESPONSIBLE COMMITMENTS AND PRACTICES

In order to comply with the principles, we develop the following specificpractices with our stakeholders:

1. Clients
It is a priority for BOTECH to create solutions designed and tailored for customers. Building strong relationships based on trust and fidelity is fundamental.

From our relationship with customers, the following stands out:
 Quality of services and customers’ satisfaction.
 Communication and transparency.
 Excellence in attention and proper treatment.
 Value added offer.
 Innovation R + D + i.
 Security and confidentiality.

2. Providers

In the process of satisfying customers’ needs, the organization has a key link made up of the set of suppliers: if they fail to provide products and / or services that meet the requirements, they will cause problems that will be reflected in the final benefits to the client.

That is why suppliers must comply with the premises of quality in the services and products they offer, be integral in their business practices, and strictly comply with the norm that regulates their activity.

3. Our team of professionals

Behind our services, our team of professionals make the development and technological innovation that characterizes the organization possible, so from BOTECH we commit to:

 Respecting diversity and promoting equal opportunities, as well as non-
discrimination based on gender, age, disability or any other circumstance.
 Promoting the reconciliation practices of work and family life.
 Implementing practices to ensure the safety of the workforce and the employees’ health.
 Promoting the improvement and updating of our professionals’ knowledge and skills through the training plan.

4. Society and environment
 Society in general plays a fundamental role in the business model and works every day to promote a positive impact on it. That is why actions carried out on both the corporate website and social networks are periodically published, in addition to specific appearances in several media.
 BOTECH's commitment to the environment and sustainability is based on the organization's Environmental Policy, which is focused on promoting all those actions that favour the prevention, protection and conservation of the environment.
5. Respect for Human Rights
 Applying the Human Rights Commitment in accordance with the International Charter of Human Rights, the United Nations Global Compact and the principles of action and recommendations for the development of the business activity published by the United Nations, the Organization for Economic Cooperation and Development and the International Labour Organization.

5. COMMUNICATION CHANNEL

BOTECH has multiple communication, participation and dialogue tools with all stakeholders. These tools ensure that stakeholders have the appropriate channels to be served.

Among the external channels are:
 Corporate website: www.botechfpi.com
 Press releases.
 Social and professional networks (Twitter, LinkedIn, Facebook, etc.)
 Satisfaction surveys.
 Attendance at events.
 Telephones and mailboxes.
 Emailing campaigns.
Main internal channels used by BOTECH are:
 Corporate intranet.
 Notices to employees.
 Meetings and conferences.
 Training.